Privacy policy

Last updated: 20 October 2026

This privacy policy explains how Saint Panther LTD ("Saint Panther", "we", "us") collects and uses your personal data when you visit saintpanther.com, buy from us, make an offer or contact us. We are the data controller for your personal data and we handle it in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Saint Panther LTD, Unit 3L, Wellington Road, Liverpool, L15 4JH, United Kingdom. Email: contact@saintpanther.com

2. The data we collect

  • Contact and order details: your name, email address, delivery and billing address, phone number (if you give it), the items you order and your order history.
  • Payment information: payments are handled by our payment providers (Shopify Payments, PayPal and others shown at checkout). We do not see or store your full card details.
  • Offers and messages: offers you make on items, and any emails or messages you send us.
  • Account details: if you create an account, your login details and saved addresses.
  • Technical data: your IP address, device and browser type, and how you use our website, collected through cookies and similar technologies.
  • Marketing preferences: whether you have signed up to our emails.

3. How and why we use your data

  • To process and deliver your order, handle returns and refunds, and keep you updated about your order. Lawful basis: performance of a contract.
  • To manage offers you make and let you know if they are accepted, declined or countered. Lawful basis: taking steps at your request before entering into a contract.
  • To answer your questions and provide customer service. Lawful basis: legitimate interests.
  • To keep accounting and tax records. Lawful basis: legal obligation.
  • To prevent fraud and keep our website secure. Lawful basis: legitimate interests.
  • To send you marketing emails, only if you have agreed. You can unsubscribe at any time using the link in any email. Lawful basis: consent.
  • To understand how our website is used and improve it, using analytics cookies only where you have agreed. Lawful basis: consent.

4. Who we share your data with

We only share your data with trusted service providers who help us run our business, and only as much as they need:

  • Shopify, which hosts our store and processes orders;
  • payment providers, such as Shopify Payments and PayPal;
  • delivery companies, such as Royal Mail, so they can deliver your parcel;
  • apps we use in our store, for example to manage offers and emails;
  • our accountants and professional advisers, and HMRC or other authorities where the law requires it.

We never sell your personal data.

5. International transfers

Some of our providers, including Shopify, may process data outside the UK, for example in Canada, the European Economic Area or the United States. Where this happens, the transfer is protected by UK adequacy regulations or by appropriate safeguards such as the UK International Data Transfer Agreement or Addendum.

6. How long we keep your data

We keep order and transaction records for 6 years from the end of the financial year they relate to, as required for tax purposes. We keep customer service messages and offers for up to 2 years, and marketing data until you unsubscribe. After that, we delete or anonymise your data.

7. Cookies

We use cookies that are needed for the website and checkout to work. With your consent, we also use cookies for analytics and marketing. You can accept or reject non-essential cookies in the cookie banner and change your choice at any time in your browser settings.

8. Your rights

Under UK data protection law you have the right to:

  • access a copy of the personal data we hold about you;
  • ask us to correct data that is wrong or incomplete;
  • ask us to delete your data;
  • ask us to restrict or stop using your data;
  • object to us using your data, including for direct marketing;
  • receive your data in a portable format;
  • withdraw your consent at any time, where we rely on consent.

To use any of these rights, email contact@saintpanther.com. We will reply within one month. Some rights have legal limits, for example we must keep certain records for tax purposes.

9. Children

Our store is not aimed at children, and we do not knowingly collect personal data from anyone under 13.

10. Security

We take appropriate measures to protect your data. Our store runs on Shopify, which uses encryption and is PCI DSS compliant for payment security.

11. Complaints

If you have a concern, please contact us first at contact@saintpanther.com and we will do our best to help. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator: ico.org.uk or 0303 123 1113.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.