Refund policy

We want you to love what you order from Saint Panther. If something isn't right, this policy explains how cancellations, returns and refunds work. It reflects your rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015. Nothing in this policy affects your statutory rights.

1. Your 14-day right to cancel

You can cancel your order for any reason within 14 days, starting the day after you receive your item. If your order arrives in more than one parcel, the 14 days start the day after you receive the last item.

To cancel, email us at contact@saintpanther.com with your name, order number and the items you want to return. You can use this wording if you like: "I hereby give notice that I cancel my contract for the sale of the following goods: [items], ordered on [date] / received on [date]."

Once you have told us, you have a further 14 days to send the item back.

2. Items that can't be cancelled

The right to cancel does not apply to items made to your own specifications or clearly personalised for you, for example a custom colour, size, name or design you asked for. These can only be returned if they are faulty or not as described.

Items we make to order from our standard designs, with no personalisation, can still be cancelled within 14 days as above.

3. Condition of returns

Please send items back in the condition you received them, with any tags and packaging, and pack them carefully. You may handle an item as you would in a shop to check it, but if it has been used, worn or damaged beyond that, we may reduce your refund to reflect the loss in value.

Pre-loved clothing and footwear are sold in the condition described in the listing and photos, and should be returned in that same condition.

4. Return postage

If you cancel because you changed your mind, you pay the cost of sending the item back. We recommend a tracked service and keeping your proof of postage, as we can't be responsible for returns lost in transit.

If the item is faulty, damaged or not as described, we will cover the cost of return postage.

Return address: Saint Panther LTD, Unit 3L, Wellington Road, Liverpool, L15 4JH, United Kingdom.

5. Refunds

We will refund you within 14 days of receiving the item back, or within 14 days of you giving us proof that you have sent it, whichever is sooner. Refunds go back to your original payment method.

If you cancel your whole order, your refund includes the standard delivery charge you paid. If you chose a faster delivery option, we refund only the cost of our standard delivery.

6. Bundle deals and accepted offers

If you bought items with a bundle discount or at a price agreed through an offer, your refund is the amount you actually paid for the returned item. If you return part of a bundle, the discount is shared across the items in the order, and we refund the discounted price of the items you send back.

7. Faulty, damaged or incorrect items

Under the Consumer Rights Act 2015, items must be of satisfactory quality, fit for purpose and as described. For pre-loved items, this takes into account the age, wear and condition described in the listing.

If something arrives faulty, damaged or not as described, please email contact@saintpanther.com with your order number and photos as soon as you can. Your rights are:

• Within 30 days of delivery, you can reject the item for a full refund.
• After 30 days and within 6 months, you can ask for a repair or replacement. If that isn't possible or doesn't fix the problem, you can have a refund.
• After 6 months, you still have rights, but you may need to show that the fault was present when the item was delivered.

8. Exchanges

As many of our pieces are one of a kind, we can't always offer a straight exchange. The quickest way is to return the item for a refund and place a new order.

9. Contact

Questions about a return? Email contact@saintpanther.com and we'll be happy to help.

Last updated: 20 October 2026